We're
sorry you did not get the worksheet you requested.
Follow the steps below to see where the trouble
lies.
1.
After selecting the type of worksheet you wanted,
and filling in your e-mail address, did you click
on the button marked
? If not, please go back and try again, and remember
to click on the submit button.
2.
When you clicked on the "Submit" button,
did you get this "success" message immediately?
Your
software has been e-mailed to you as an attachment
. It
should arrive by return e-mail. If
it does not, click here to go to troubleshooting.
If
you did not, please try once more. If it still
doesn't work, then contact us support@CensusMate.com
3.
If you got the "success" message, did
you then get the "Thank you" e-mail,
which started like this?
Thank
you for downloading censusmate.pdf [or .xls]
today from www.CensusMate.com. Your
copy is attached to this e-mail.
If
you did not get the "Thank you" e-mail,
or if it arrived without the attached
file, there are several possible problems:
a. Does your your e-mail service
have a virus checker which stops e-mails with
attachments, or with clickable links? For example
AOL has a page at "Mail Options>Block
unwanted mail" whichn can be set to stop
mail with attachments and/or clickable links.
The "Thank you" e-mail has both. Outlook
Express has settings at "Tools>Options>Security."
Your e-mail service may have similar settings
which you must relax to receive the file you
requested. If so, relax them and try again.
b. Is it possible that you made a mistake when
you entered your e-mail address? You may want
to try it again.
4.
If you got the "Thank you" e-mail with
an attachment, but could not or do not know how
to open and save attached files, please get local
help. That varies with the e-mail service and
operating system you are using.
To
use the Excel files you will need Excel version
97 or later;
To
use the Adobe file, you will need the Adobe Acrobat
reader, available for free download.
5.
If you have the files saved on your hard drive,
but don't know how to fill them in, look at the
examples here on the web site such as those listed
on the Suggestions
page and the Examples
pages.
For
a detailed explanation of the how and why of the
timeline format, study the explanation
page.
If
you got this far on this page, please let us know
what helped or what needs better explanation.
